MAINTENANCE CONTRACTS SERVICES
We Provide our customers with several types of maintenance contracts for their infrastructure and Networks equipment ( PCs, Laptops, Printers, Scanners, Servers, others) ,the maintenance contracts include periodic visits to clients in their company sites to follow the operating performance of the devices and the reduction of the faults resulting from the operation and misuse, the maintenance and repair the devices in maintenance contracts by certified and skilled engineers, we provide our customers through maintenance contracts the spare parts required for the operation of defected parts at any time, the maintenance contract be longterm or short-term according to customers choice.
Service Level Agreement
We provide the SLA to allow flexibility in the levels of service to be delivered for various customers.
Our SLA include sets of services provided and conditions of services availability, general standards such as time ,quality and customers satisfaction for each level of service.